Return & Refund Policy — VAGRANT IV

We want returns to be clear and practical, especially for international orders. This policy explains our voluntary return process and does not limit any mandatory consumer rights that apply under the law of your country or region.

1. 30-Day Eligible Return Window

You may request an eligible return within 30 calendar days of delivery.

Items must be unused, unwashed, unworn beyond what is reasonably necessary to check fit, and returned with original tags and packaging where supplied.

Eligible voluntary returns can include change of mind, size, or color, subject to the conditions and exclusions below.

2. Damaged, Defective or Incorrect Items — Please Report Within 7 Days

If your order arrives damaged, visibly defective, or different from what you ordered, please contact us within 7 calendar days of delivery with:

• Your order number
• A brief explanation of the issue
• Clear photos showing the problem

Reporting promptly helps us verify shipping or production issues and resolve them faster.

If you discover a defect after 7 days, please still contact us. The 7-day reporting guideline does not remove or reduce any statutory consumer rights that may apply.

3. Return Approval and Dispatch Deadline

Please do not send a return before receiving return instructions from us.

Once a return is approved, the parcel should be handed to the carrier no later than 30 calendar days after the original delivery date, unless our return authorization gives you a different reasonable dispatch deadline or applicable law provides a longer period.

The returned parcel does not need to arrive at our return location within 30 days.

Carrier transit time after you have handed over the parcel is not counted against the return deadline.

Please keep the tracking number or other proof of shipment until the return is completed.

4. Return Shipping Costs

If a return is required because we sent the wrong item or the item was damaged or defective on delivery, VAGRANT IV will provide or cover reasonable return shipping where applicable.

For voluntary returns such as change of mind, size, or color, the customer is responsible for return shipping unless applicable law requires otherwise.

5. Refunds

After the returned item is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days after the refund is processed for it to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable for voluntary returns, except where the return is due to our error or applicable law requires reimbursement of standard delivery charges.

6. Exchanges

Size and color exchanges are subject to availability and follow the same eligibility and return-shipping rules as returns.

A replacement for an item that arrived damaged, defective, or incorrect will be handled according to the issue reported.

7. Items That Cannot Be Returned

Unless applicable law provides otherwise, we cannot accept items that have been:

• Worn beyond a reasonable fit check
• Washed
• Altered
• Damaged after delivery
• Returned without required components

Clearly personalized or made-to-customer-specification items and items specifically marked final sale may also be excluded from voluntary returns.

8. Order Cancellations

Order cancellation requests should be made within 4 hours of purchase.

Once production or fulfillment has started, cancellation may no longer be possible.

9. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace mandatory consumer rights.

If the law applicable to your purchase gives you a longer return, withdrawal, defect-remedy, or refund right, that legal right will prevail.

10. Contact

For return or refund support, contact hello@vagrantiv.com with your order number.